Shipping & Returns

This Shipping & Returns document applies to all orders placed on wavnflatshoes.com for Women's Shoes sold by Tsz Lung Limited. By placing an order, the customer accepts the shipping, return, refund, and damaged goods terms stated in this document. These terms are read together with the Terms of Service.

Shipping Policy

Tsz Lung Limited ships orders to the delivery address provided at checkout. Orders are processed after payment verification. Standard shipping methods are used. Delivery timelines are determined by the selected carrier and the destination. Tracking information is provided when the carrier makes it available. Tsz Lung Limited does not guarantee delivery on a specific date. Delivery delays caused by carriers, customs authorities, weather, or incorrect address information are outside the control of Tsz Lung Limited.

The customer must provide a complete and accurate shipping address. The customer must include all required address details, apartment numbers, unit numbers, and contact information. If a shipment is returned because the customer provided an incorrect or incomplete address, the customer bears all reshipping costs.

14-Day No-Reason Refund Policy

Tsz Lung Limited offers a strict 14-day no-reason refund policy. The customer may request a refund for any reason within exactly 14 calendar days from the date of delivery. No reason is required. The refund request must be submitted within the 14-day period. Requests submitted after the 14-day period are not eligible for a refund.

To qualify for the 14-day no-reason refund policy, items must be unused and in original packaging. Items must be unworn, undamaged, and free from signs of use. All original tags, shoe boxes, dust bags, and included accessories must be returned in their original condition. The customer must not tape or write on the original shoe box. Items that do not meet these conditions are not eligible for a refund.

Return Shipping Costs

The buyer completely bears the return shipping costs. Tsz Lung Limited does not provide prepaid return labels. The customer pays all return shipping charges, packaging costs, insurance costs, and tracking costs. Return shipping costs are not refundable. The customer must use a trackable shipping method. Tsz Lung Limited is not responsible for returns lost or damaged in transit.

Return Process

Step 1: Contact Tsz Lung Limited at [email protected] within exactly 14 calendar days of delivery. Provide the order number, item name, and request for a refund. A reason is not required.

Step 2: Wait for return authorization. The customer must not send any item before receiving return instructions. Unauthorized returns are refused.

Step 3: Pack the item securely. Place the item in its original packaging. Include the order number inside the package. Do not damage the original packaging.

Step 4: Ship the return to the following recipient and address. The recipient must be Tsz Lung Limited, the contact phone is +852 5577 4491, and the specific return address is 9/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui East.

Step 5: Send the tracking number to [email protected]. The customer must retain proof of shipment until the refund is completed.

Step 6: Inspection. Tsz Lung Limited inspects the returned item after receipt. If the item meets the return conditions, Tsz Lung Limited approves the refund. If the item does not meet the return conditions, Tsz Lung Limited denies the refund. Denied items are returned to the customer at the customer's expense.

Refund Timing

Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from refund approval. The customer must allow at least 14 days for the refund to appear. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days for PayPal refunds where local laws apply. Bank processing times, card issuer times, and payment provider times are outside the control of Tsz Lung Limited.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day damaged goods claim period matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. Tsz Lung Limited reviews each claim and determines the resolution after inspection. The buyer completely bears return shipping costs for all returns, including damaged or defective item returns.

Non-Returnable Conditions

Items are not eligible for return or refund when they are used, worn, altered, washed, damaged by the customer, missing original packaging, missing original tags, or missing included accessories. Items must be unused and in original packaging. Items returned without return authorization are not eligible. Items returned after the 14-day no-reason period are not eligible. Items that fail inspection are not eligible.

Order Cancellation

Order cancellation requests must be submitted before shipment. Once an order has shipped, the customer must follow the return process. Cancellation requests are not guaranteed after processing begins.

Contact Information

For shipping questions, return requests, refund questions, and damaged goods claims, contact Tsz Lung Limited. Email: [email protected]. Phone: +852 5577 4491. Address: 9/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui East. Website: wavnflatshoes.com.

Policy Acceptance

By placing an order on wavnflatshoes.com, the customer confirms acceptance of this Shipping & Returns document. Tsz Lung Limited reserves the right to update this document. The version posted on wavnflatshoes.com applies to each order. The customer must read this document before placing an order.